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    Manager Joe Maddon

    Former Cubs Manager Joe Maddon’s Advice for Baseball and Business

    Former Chicago Cubs manager (and current Los Angeles Angels manager) Joe Maddon became a beloved figure in the city of Chicago, and his frequent quips – dubbed “Maddonisms” – were often quoted on T-shirts and in the media. Even as

    Twitter data

    Study: Customer Service on Twitter Increases Revenue and Satisfaction

    Twitter has once again proven that customer service is the new marketing. Following up on last year’s groundbreaking study which revealed that customers are willing spend more with airlines that respond to service inquiries on Twitter, the social media giant