Manager Joe Maddon

Cubs Manager Joe Maddon’s Advice for Baseball and Business

Chicago Cubs manager Joe Maddon has become a beloved figure in the city after just two years, and his frequent quips – dubbed “Maddonisms” – are often quoted on T-shirts and in the media. As the Cubs look to win

Twitter data

Study: Customer Service on Twitter Increases Revenue and Satisfaction

Twitter has once again proven that customer service is the new marketing. Following up on last year’s groundbreaking study which revealed that customers are willing spend more with airlines that respond to service inquiries on Twitter, the social media giant

Before you go, download Dan’s Speaker Brochure.