Customer Experience Coach

Why A Customer Experience Coach Is Your Strategic Secret Weapon

Do I need a business coach? It was a question I asked myself many times after becoming a solopreneur in early 2019.  At first it seemed unnecessary; after all, I had worked in Corporate America for more than 20 years

Benco Centerpoint Experience

How To Respond To Customers And Employees During A Pandemic

The COVID-19 pandemic has affected virtually every business in the world. Crisis plans and business continuity plans were ripped up by the end of March as companies struggled with keeping their employees on the payroll and their businesses from failing.

Shep Hyken

What Is The Difference Between Customer Service And Customer Experience?

    Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He is a National Speakers Association Hall of Fame speaker and a New York Times and Wall Street Journal best-selling

man typing on laptop

6 Ways to Improve Online Customer Experience

Guest post by Hardik Oza Businesses use all kinds of excuses for bad customer experiences. But no matter how much they try to validate their actions, lousy customer experience is bound to kill even the most successful business. This article