How do you teach customer service? Some things just can’t be taught. I found my first job after college at The Danbury Mint – a high-end collectibles company selling porcelain dolls, figurines, sports memorabilia and the like – by seeing
Founder and Chief Experience Officer of CX Journey Inc and author of Customer Understanding, Annette Franz joins me for an episode of The Experience Maker. We talk about how the customer experience has changed because of COVID-19 and selling to
From Digital Marketing Manager to Co-Founder of Content Monsta, A. Lee Judge joined me for an episode of The Experience Maker Show to discuss the importance of the customer funnel and creating the right kind of content for your company.
The customer experience of drinking alcohol has changed quite a bit in the last year. Remember wine and spirit tastings at the grocery store or liquor store? You were handed a tiny plastic cup filled with high-propane liquid and suddenly
Steve Spangler, teacher-turned-scientist-turned-experience maker (and Ellen DeGeneres’ favorite scientist) discusses the importance of being in the right place at the right time and feeling like a kid again. Dan: Steve, you are one of the country’s best-known scientists. How you
Using video in the customer experience can be a game changer. Why? Because sometimes as consumers, we just have to trust the other party. When the dentist tells us we need a crown, most of us just go along with
