series of growing mountains with "Success" at the top of the highest peak

What Is Customer Success and How Is It Different From Customer Experience?

If customer experience can be defined as how customers feel about every single interaction they have with a company, then what is customer success? Business-to-business (B2B) companies often have “customer success” departments, but these are only part of the customer

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5 Ways to Improve Employee Experience

Guest Post by Salma El-Shurafa Many companies are thinking about improving employee experience and what facets make a great employee experience. The answers to these questions are constantly changing.  There was a time when the focus was on incentives and

woman with cellphone

Why Can’t Customer Service Technology Be Simpler?

Dan Gingiss: Cameron Weeks is the co-founder and chief executive officer of Edify Labs, a customer service technology company. Tell us a little about Edify, Cameron.  Cameron Weeks: Sure. We built Edify to really bridge the gap from what is

don't be afraid to fail sign

This One Simple Company Policy Will Improve Employee Experience And Drive Innovation

Want a simple way to improve employee experience and motivate people to innovate? Then borrow a page from The Danbury Mint. My very first job out of college was working for a company called The Danbury Mint in Norwalk, Connecticut.