Customers using phones

Here are 4 Customer Experience Trends to Focus on in 2022

(This post, written by Dan Gingiss, originally appeared on the GetFeedback blog.) We are in unprecedented times. Customers are more demanding, employees are working remotely or even resigning entirely, and supply chain issues have negatively affected products ranging from automobiles

sunglasses reflection

Customer Service on WhatsApp: More, Please!

Customer service on WhatsApp? I hadn’t thought of that before. But now that I’ve experienced it, I want more.

birthday cake

Why You Should Wish Your Customers A Happy Birthday

Do you know when your customers’ birthdays are? If so, you should definitely wish them a happy birthday.