a couple smiles while looking at their computer

Being Witty In Your Product Offerings Will Make You More Memorable

Being Witty can make you more memorable, but what exactly is Witty and what are some examples? “Witty” is the “W” in the “WISER” methodology outlined in my new book, The Experience Maker: How To Create Remarkable Experiences That Your Customers

Be Amazing or Go Home Show

What Makes An ‘Amazing’ Customer Experience?

I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep and I go way back. He gave an amazing and inspirational keynote speech for Discover — where I was eventually

Dan Gingiss speaks to an audience

Know Your Audience For A Better Customer Experience

Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, Colombia. The setting was the beautiful Hilton Cartagena, and the attention to detail given to everything from the massive stage

man in mask

Customer Experience Experts: How Can Companies Recover From The Pandemic?

The COVID-19 pandemic changed everything for businesses, particularly when it comes to customer experience. Companies were forced to deal with closures, employees working from home, supply chain issues, and an increasing demand for remarkable customer experience. And most weren’t prepared.

Digital communication

How You Communicate With Customers Matters

Is it better to overcommunicate or under-communicate with customers? With marketing, less can sometimes be more. But when it comes to customer service and customer experience issues, overcommunicating is almost always better.