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Why It Pays To Embrace The Middle in Politics and Business

When it comes to politics in the United States, all the money is on the left and the right. But when it comes to business, it may pay to embrace the middle. The Toxic Political Climate The absolutist nature of

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Why Language Is Critical In Customer Experience

Every point of communication between a business and its customers is an opportunity to enhance the customer experience. In particular, the language companies use can either educate or confuse. Here are two stories from my own experiences that definitely qualified

Your Website’s Search Bar: What Are People Searching For?

Welcome to CX Weekly, where Dan Gingiss shares customer experience tips! Watch the video by clicking above, or read the transcript below. Today Dan discusses how you can improve your website and, in turn, your customer’s experience! Hey, everyone, today I