Dianne Devitt is an executive producer of events, a keynote speaker, a consultant, and author of “What Color is Your Event?” Dan Gingiss: Hi Dianne. Tell us how you got into the events industry? Dianne Devitt: Well, the short story is
Rafi Glantz is a Senior Partner Success Manager at an innovative website accessibility company called accessiBe. The company was recently featured on the Experience This! podcast. Dan Gingiss: Rafi, could you please introduce us to accessiBe? Rafi Glantz: Sure.
The customers that complain do so because they care. They actually want to continue doing business with you. They want you to fix the problem. If they didn’t care, they would just leave. And so many customers do that. If you look at feedback as a gift, you will realize that these are customers that are trying to help you.
I always heard that for every person that does call with a complaint, there’s at least 100 people that are having the same problem that don’t bother complaining. Now, while I’ve never confirmed that number, I can tell you anecdotally that it makes sense to me. It definitely makes sense because we have so many times where customers leave our business and never tell us why they’re leaving, because we never really opened ourselves up to hearing their feedback.
A recent headline in Newsweek grabbed my attention: “Worried Taco Truck Owner Calls His Best Customer After She Hasn’t Shown up for Months.” To be fair, they had me at “Taco Truck.” But the memorable part of this story has
Summer is the best time to enjoy the great outdoors. And more specifically, for many lucky kids, summer means getting the summer camp experience. Camp creates memories, experiences, friendships for a lifetime, and really teaches you the things that you