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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on customer experience news, trends, and best practices. Subscribe here for the latest news in your inbox.

Customer Service

28 Experts Predict the Future of Social Customer Care

Social media is the first marketing channel where customers can actually talk back. This is a new concept for traditional brand marketers, who are used to being able to completely…

Dan Gingiss

5 min read

Customer Service Companies in The Stock Market
Customer Service

Tracking Top Customer Service Companies in The Stock Market

It’s no secret that customer experience can positively affect the bottom line. After all, offering customers a consistently great experience increases brand loyalty, which can raise revenues—in the form of…

Dan Gingiss

5 min read

Customer Experience

Former Cubs Manager Joe Maddon’s Advice for Baseball and Business

Former Chicago Cubs manager Joe Maddon became a beloved figure in the city of Chicago, and his frequent quips – dubbed “Maddonisms” – were often quoted on T-shirts and in…

Dan Gingiss

5 min read

Customer Service

Study: Customer Service on Twitter Increases Revenue and Satisfaction

Twitter has once again proven that customer service is the new marketing. Following up on last year’s groundbreaking study which revealed that customers are willing spend more with airlines that…

Dan Gingiss

5 min read

future of customer service
Customer Service

Contemplating the Future of Customer Service

There’s a lot of talk about the future of customer service these days, with social media driving much of the conversation: Customer service is the “new marketing”. It’s a major…

Dan Gingiss

5 min read

Twitter changes customer service
Customer Service

Twitter’s Changes and Their Effect on Customer Service

Recently, Twitter announced several changes to how it calculates the number of characters in a tweet. Marketers rejoiced because they now have additional characters with which to include photos, videos,…

Dan Gingiss

5 min read

Customer Service

Social Media Marketing World: Highlights from the New Customer Service Track

For the first time in its now four-year history, Social Media Marketing World introduced an entire track at its popular conference dedicated to Customer Service. Consisting of four unique individual…

Dan Gingiss

5 min read

Customer Experience

Social Media’s Impact on Customer Experience

Social media is increasingly becoming a larger piece of the Customer Experience (CX) puzzle, meaning that a brand’s actions on social – both marketing and service – greatly affect the…

Dan Gingiss

5 min read

customer experience offline to online
Customer Experience

How Customer Experience Moves From Offline to Online

While focusing on the online customer experience is critical because so many customers choose to engage with companies online, it is also important to remember that offline experiences can quickly…

Dan Gingiss

5 min read

why customer experience matters
Customer Experience

Why Customer Experience Matters

Asking why customer experience matters is kind of like asking why oxygen matters. Much has been written about the importance of customer experience (CX), and many studies have suggested that…

Dan Gingiss

4 min read

United Airlines customer service crisis
Customer Service

United Airlines Customer Service Crisis Response

For anyone who works in social media, it’s the biggest nightmare imaginable: computer systems are down, service is disrupted, and customers are angry. Yet that’s exactly what happened to United…

Dan Gingiss

5 min read

BringThe Experience Maker™

To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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