We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!
Customer Experience
In all the talk about customer journey mapping, we don’t spend much time discussing money, yet paying can be an […]
General Business
When a company makes a mistake, things can go one of two ways: customers are upset and leave for the […]
Customer Experience
The length of any recession is uncertain, but your CX strategy doesn’t have to be. Customer experience in a recession […]
Customer Experience
NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred […]
Events
Live events are back, and the event experience has never been more important. Companies got used to the cost savings […]
Customer Experience
Most companies spend a lot of time thinking about the sales and marketing process, the customer onboarding process, and the […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.