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Customer Experience

Why Extraordinary Experiences Don’t Have To Be Expensive or Complicated

If you want to know how to create extraordinary experiences, start by redefining “extraordinary.” Sure, you could hire Beyoncé for […]

Digital Experience

Your Website’s Search Bar: What Are People Searching For?

Welcome to CX Weekly, where Dan Gingiss shares customer experience tips! Watch the video by clicking above, or read the transcript […]

General Business

Why It Pays To Embrace The Middle in Politics and Business

When it comes to politics in the United States, all the money is on the left and the right. But […]

Customer Experience

Why Language Is Critical In Customer Experience

Every point of communication between a business and its customers is an opportunity to enhance the customer experience. In particular, […]

Customer Experience

Being Witty In Your Product Offerings Will Make You More Memorable

Being Witty can make you more memorable, but what exactly is Witty and what are some examples? “Witty” is the […]

Customer Experience

What Makes An ‘Amazing’ Customer Experience?

I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.