We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!
Customer Experience
Why are companies not listening to customers? Last year, I went for a staycation with my family, and I must […]
General Business
The price of Amazon Prime is going up again, and some people are mad about it. But not Amazon’s most loyal customers, who will likely not notice or care. Why?
Customer Experience
(This post, written by Dan Gingiss, originally appeared on the GetFeedback blog.) We are in unprecedented times. Customers are more […]
Customer Experience
I’m sure this has happened to you. I mean, who in the world can keep track of all of the passwords that we have across so many sites? So we try. We fail. We try. We fail. We try one more time, and before they lock us out, we click on “Forgotten Password.”
Let me ask you something. Do you know what happens next on your company’s website?
Customer Service
Customer service on WhatsApp? I hadn’t thought of that before. But now that I’ve experienced it, I want more.
Customer Experience
Do you know when your customers’ birthdays are? If so, you should definitely wish them a happy birthday.
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.