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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on customer experience news, trends, and best practices. Subscribe here for the latest news in your inbox.

A display of mystery bonbons. The coloring of each does not necessarily reflect the taste, hence the mystery.
Customer Experience

Mystery Bonbons: A Sweet Customer Experience Strategy

When most companies think about growth, they focus on sales, marketing, or product development. But the most powerful differentiator today is your customer experience strategy. Recently, I sat down with…

Dan Gingiss

6 min read

Guest experience at a local restaurant
Customer Experience

Everyone in the Restaurant Shapes the Guest Experience — Here’s How

Great food brings people in the door — but it’s the experience that keeps them coming back. Whether it’s a smile from the cashier or the perfectly stacked sandwich from…

Dan Gingiss

5 min read

Customer Experience Blind Spot
Customer Experience

The $81 Billion Customer Experience Blind Spot: How AI-Powered Payment Recovery Transforms ‘Necessary Evils’ into Remarkable Moments

Last month, I had a conversation that stopped me in my tracks. A subscription business CEO told me, “We spend millions perfecting our onboarding experience, but when a customer’s payment…

Jeremy Burke

5 min read

AI Customer Experience
Customer Experience

Using AI to Deliver WISER Customer Experiences in Any Industry

In today’s competitive landscape, it’s no longer enough to offer a good product or service. Customers expect more – more personalization, more empathy, more convenience, and more wow. That’s where…

ChatGPT

5 min read

telemedicine and patient experience
Customer Experience

Telemedicine and Patient Experience: A Modern Healthcare Shift

What began as an emergency pivot during the COVID-19 pandemic has evolved into a permanent, expanding part of healthcare. Telemedicine is no longer a temporary workaround, it is now a…

Dan Gingiss

5 min read

AI Hallucinations in business
General Business

AI Hallucinations in Business: How I Almost Used a Fake Case Study in My Keynote

  When preparing for a keynote in Macau, I experienced firsthand how AI hallucinations in business can create serious problems. I turned to ChatGPT for localized examples for my WISER…

Dan Gingiss

6 min read

A large chandelier hangs over a hotel check-in, and example of a luxury customer experience.
Customer Experience

7 Simple Ways to Create a Luxury Customer Experience

You are what you eat. And in terms of luxury customer experience, people are also what they buy and how they want to feel. What’s perceived as luxurious, though, isn’t…

Colin Hannan

8 min read

reputation report
Customer Service

Reputation Is Critical Across Industries – Here Is How You Can Improve It

In today’s business landscape, your reputation is everything – and customers play a pivotal role in shaping it. In the digital age, where every review can make or break a…

Dan Gingiss

5 min read

Cultural Differences
Customer Experience

Global Customer Experience Differences: How Culture Shapes Consumer Expectations Across Asia, Europe, and Beyond

Global customer experience differences are often a matter of unique cultural elements that lead to differing consumer expectations. Japan, for example, boasts a culture of good service so that's what…

dgingiss5326

4 min read

Dan Gingiss points to a self-service kiosk at Whataburger in Las Vegas
Customer Experience

What’s With All Those Self-Service Kiosks At Fast-Food Restaurants?

Self-service kiosks are proliferating at fast-food establishments, replacing the traditional human-centered ordering process with interactive, cashier-less touchscreens. You browse the menu, press the screen, and take your seat. It’s a far…

Dan Gingiss

5 min read

tariffs
Customer Experience

Beyond the Price Tag: How Tariffs Impact the Customer Experience

When the topic of tariffs comes up, the conversation often centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts while we look at tariffs…

Dan Gingiss

5 min read

School Cancellations
Customer Experience

Cold Weather School Closures: Setting Customer Expectations

As bitterly cold temperatures spread across the country this week, many parents face the challenge of prospective school closures. Unexpected days off create havoc for students, teachers, parents and the…

Dan Gingiss

5 min read

BringThe Experience Maker™

To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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