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Top Customer Onboarding Tips For Improving Customer Satisfaction

Image by Paul Brennan from Pixabay Guest post by Shrushti Shah Most companies offer some kind of user onboarding to immediately improve customer satisfaction, whether in the form of printed instructions, in-app video tutorials, or extensive training programs designed to

customer service experience

What is Customer Service Experience and Why is it Important?

Both customer service and customer experience are talked about often, but what is customer service experience? Chris Zane, founder and CEO of Zane’s Cycles, said in 2011 that “customer service starts when the customer experience fails.” How right he is!

jeannie walters

How To Investigate Your Customer Experience With Jeannie Walters

Jeannie Walters is the CEO and Chief Experience Investigator of Experience Investigators, a customer experience speaker and trainer, and a fellow Chicagoan. She was kind enough to spend some time with me for a customer experience interview, sharing her wisdom

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Why Customer Service Can’t Always Be Taught

How do you teach customer service? Some things just can’t be taught.  I found my first job after college at The Danbury Mint – a high-end collectibles company selling porcelain dolls, figurines, sports memorabilia and the like – by seeing

Journey Mapping with Annette Franz

Founder and Chief Experience Officer of CX Journey Inc and author of Customer Understanding, Annette Franz joins me for an episode of The Experience Maker. We talk about how the customer experience has changed because of COVID-19 and selling to

Don’t Fear the Content Monsta: A. Lee Judge

From Digital Marketing Manager to Co-Founder of Content Monsta, A. Lee Judge joined me for an episode of The Experience Maker Show to discuss the importance of the customer funnel and creating the right kind of content for your company.