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General Business

Why Pricing And Customer Experience Go Hand In Hand

Pricing and Customer Experience To many, pricing strategy is like a “necessary evil” of business: something you know is important, […]

Customer Experience

New Year’s Resolutions For Business: Enhance Your Customer Experience

While you may have already broken your personal New Year’s resolution to lose weight or exercise more, it’s not too […]

Customer Experience

Customer Experience For Veterinarians: Treats, Kindness, And… Singing?

    Customer experience for veterinarians is a uniquely intimate undertaking, with people who care deeply for their pets entrusting […]

Customer Service

Maslow’s Hierarchy Of Needs Applied To Customer Service Agents

Maslow’s Hierarchy of Needs, an 80-year old psychology theory, can be apply to customer service by focusing on the agent […]

Customer Experience

Enhancing Customer Experience During The Holidays

The holiday season is here and amid all of the hustle and bustle is the increased expectation for a smooth […]

Customer Experience

Why Customer Culture Is Your Main Differentiator

The following is an excerpt from A Diamond In The Rough: Over 100 Specific Tips To Build A Strong Customer […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.