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Customer Experience
As we enter another season of giving thanks, let’s take a moment and appreciate the good things in life. Thanksgiving […]
General Business
Kim Newton spent more than 20 years at Hallmark, with the last two-plus years leading customer experience. She is now […]
Customer Experience
If you want to convince the C-Suite to invest in customer experience, you need to know your customer experience metrics. […]
Customer Experience
We cause customer frustrations when we set them up for failure. Are you creating obstacles rather than ease in your customer journey?
General Business
Success isn’t always what you expect. In the corporate world, success is defined by tangible elements – bonuses, stocks, promotions, etc. But what if success is so much more than that?
Customer Experience
You may think numbers are boring, but what if they are the crucial element you’re missing in your customer experience strategy?
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.