As we enter the season of giving thanks during a year of uncertainty and fear, we can take a moment and appreciate the good things in life. Thanksgiving in the United States is a time to acknowledge what we as
During good times, relevance has been a hallmark of quality marketing and customer experience. In the crazy year that has been 2020, it has taken on even more importance. The four-hour Relevance 360 virtual event, presented by artificial intelligence (AI)
Guest post by Jamie Drake I recently went on a 25-day, 3,400-mile epic adventure with my family in our camper. We are seasoned campers, and when the world told us it wasn’t safe for us to leave our house, we
Ever since I was a child, I have loved game shows. I watched them all: The Price Is Right, Card Sharks, $100,000 Pyramid, Hollywood Squares, Press Your Luck, Family Feud, Name That Tune, The Gong Show, Let’s Make A Deal,
What makes a customer experience remarkable, or literally, worthy of remark? After all, that’s what word-of-mouth marketing is, right? It’s getting your customers to talk about their experiences with their friends, family, and social media followers. How does a company
Guest Post by Jay Purohit In the short time since the outbreak of COVID-19, the world has been overwhelmed and left reeling courtesy of its ramifications. Businesses have never been more vulnerable, and in the ensuing aftermath of the epidemic,
