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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on customer experience news, trends, and best practices. Subscribe here for the latest news in your inbox.

taxes
Customer Experience

5 Ways To Stop ‘Taxing’ Your Customers

It’s Tax Day in the United States, a day that causes dread for millions of Americans (at least those not receiving a hefty refund). But many consumers feel as though they are…

Dan Gingiss

5 min read

show customers love
Customer Experience

Five Ways To Show Customers You Love Them On Valentine’s Day

Let’s face it – without customers, we don’t have a business. So why do so few companies remember to show some love to their existing customers? Usually, they are too…

Dan Gingiss

5 min read

Patient Experience

When Patient Experience Goes Wrong (And How to Make it Right)

Five hours. That's how long my girlfriend and I recently sat in an emergency room, watching the clock tick by while battling both a nasty case of norovirus and a…

Dan Gingiss

6 min read

California wildfire aftermath
Customer Experience

How to Stay Connected with Customers During a Crisis: Lessons from the California Wildfires

Staying connected with customers during a crisis is not just good business; it's an essential way to build trust and loyalty. The recent California wildfires, with their devastating toll on…

Dan Gingiss

4 min read

2025 Goals
Customer Experience

Customer Experience Goals 2025: Strategic Framework for CX Leaders

I love the phrase "aggressively achievable" – it perfectly captures what great customer experience goals for 2025 should be. A former business leader coined this brilliant concept, teaching me that…

Dan Gingiss

4 min read

CX Predictions 2025
Customer Experience

Customer Experience Predictions 2025: AI, Leadership & Human Connection

Our customer experience predictions for 2025 reveal a transformative shift in how businesses will connect with their customers. Based on insights from leading CX experts, these predictions highlight the critical…

Dan Gingiss

5 min read

Gen AI search
AI & CX

GenAI Reshapes The Search Experience, Potentially At Google’s Expense

For as long as many of us can remember – before generative AI (GenAI) began reshaping the search experience – scouring the Internet for information essentially came down to one…

Dan Gingiss

7 min read

US flag
Customer Experience

Federal Government Customer Experience: Widely Considered Poor, May Be Improving

Few organizations have more customers, with so many varied experiences, than the U.S. federal government. With more than 435 agencies and sub-agencies that employ nearly three million people, the government…

Dan Gingiss

5 min read

A sign at the Las Vegas booth at IMEX, a trade show for Tourism Marketing for Conferences. The sign reads "Las Vegas: Average Isn't Invited"
Events

Tourism Marketing for Conferences: How Cities Attract Events and Boost Visitor Numbers

  Tourism marketing for conferences, having recovered from the COVID-19 pandemic, is back in full swing. State and local tourism boards and convention bureaus are scrambling to attract conferences and…

Dan Gingiss

5 min read

Customer feedback "thought bubbles" in different colors. There are no words; the icons are meant to represent a lot of people providing opinions.
Customer Experience

How to Collect, Analyze, and Take Action on Customer Feedback: A Comprehensive Guide

Customer feedback has three phases – Collect, Analyze, and Take Action – and yet many companies only focus on the first two. Following up on customer feedback to enhance customer…

Dan Gingiss

11 min read

A row of empty seats at a stadium. Customer experience in professional sports is a growing focus among teams and fans.
Customer Experience

Customer Experience In Professional Sports: Burnt Ends And Going Beyond

In the world of customer experience in professional sports, like an athlete competing for a shot at glory, the quest is to go beyond. People have plenty of reasons to…

Dan Gingiss

5 min read

Customer Experience

11 Brands Using AI and Big Data to Uncover Hidden Insights

AI and big data are a powerful force together. Companies are no longer claiming they don’t have enough data; in fact, the opposite is true. In a recent survey, Salesforce…

Dan Gingiss

5 min read

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Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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