Customer Experience
In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite Books […]
Employee Experience
Now that most companies have settled in to the new reality of having employees work from home, managers are […]
General Business
Normally when we hit the mid-year point, we’re thinking about how to finish off the year strong and even begin […]
Customer Experience
It’s hard to believe that only three weeks ago I was giving the third of three keynote speeches in March. […]
Events
There’s a lot going on in the world, but as my grandmother used to say this, this too will pass. […]
General Business
Each weekend, I look forward to some quiet time to work on writing Book Number Two (no, that’s not the […]