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Customer Service

Contemplating the Future of Customer Service

There’s a lot of talk about the future of customer service these days, with social media driving much of the […]

Customer Experience

How Customer Experience Moves From Offline to Online

While focusing on the online customer experience is critical because so many customers choose to engage with companies online, it […]

Customer Service

United Airlines Customer Service Crisis Response

For anyone who works in social media, it’s the biggest nightmare imaginable: computer systems are down, service is disrupted, and […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.