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Customer Service
Maslow’s Hierarchy of Needs, an 80-year old psychology theory, can be apply to customer service by focusing on the agent […]
Customer Experience
The holiday season is here and amid all of the hustle and bustle is the increased expectation for a smooth […]
Customer Experience
The following is an excerpt from A Diamond In The Rough: Over 100 Specific Tips To Build A Strong Customer […]
Customer Experience
The best customer experience in home services often carries a personal touch, and there is nothing more personal than going […]
Customer Experience
Reduce Effort By Evaluating Rocks I’ve heard a lot of people talk about problems in their organization as rocks. I’m […]
Customer Experience
Halloween is once again upon us, which means it’s time for ghosts and goblins and scary stories. Hopefully your company’s […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.