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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

B2B

A sign at the Las Vegas booth at IMEX, a trade show for Tourism Marketing for Conferences. The sign reads "Las Vegas: Average Isn't Invited"
Events

Tourism Marketing for Conferences: How Cities Attract Events and Boost Visitor Numbers

  Tourism marketing for conferences, having recovered from the COVID-19 pandemic, is back in full swing. State and local tourism boards and convention bureaus are scrambling to attract conferences and…

Dan Gingiss

5 min read

Two coworkers high five each other.
B2B

Why B2B Companies Must Shift Their Focus From Sales To Customers

All too often, B2B sales overshadow every other business metric – including the retention of existing customers. It's a decent short-term strategy, but if you're building a company for the…

Dan Gingiss

9 min read

A computerized hand emerges from a laptop to shake hands with a human hand. ChatGPT and customer service in B2B companies.
B2B

How Companies Are Using ChatGPT For Customer Service Success

It seems like everyone is getting into the ChatGPT craze lately, and customer service teams are no exception. So what's the right way to incorporate AI (artificial intelligence) and automation…

Dan Gingiss

9 min read

B2B customer experience is just as important to success as it is in B2C companies.
Customer Experience

B2B Customer Experience Examples: Think Like A B2C

Is B2B customer experience as important as it is in B2C companies? Every industry has its presumptions, and in the B2B (business-to-business) space, some have long held that customer experience…

Dan Gingiss

5 min read

Two people shaking hands. Only the hands are visible.
Customer Experience

How B2Bs Can Offer A Remarkable Client Experience

In the B2B world, a remarkable client experience is one of the most important factors that determine business success. A remarkable client experience is not just about meeting the client's…

ChatGPT

3 min read

Customer Experience

What Is Customer Success and How Is It Different From Customer Experience?

If customer experience can be defined as how customers feel about every single interaction they have with a company, then what is customer success? Business-to-business (B2B) companies often have “customer…

Dan Gingiss

5 min read

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BringThe Experience Maker™

To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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