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B2B
All too often, B2B sales overshadow every other business metric – including the retention of existing customers. It’s a decent […]
B2B
It seems like everyone is getting into the ChatGPT craze lately, and customer service teams are no exception. So what’s […]
Customer Experience
Is B2B customer experience as important as it is in B2C companies? Every industry has its presumptions, and in the […]
Customer Experience
In the B2B world, a remarkable client experience is one of the most important factors that determine business success. A […]
Customer Experience
If customer experience can be defined as how customers feel about every single interaction they have with a company, then […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.