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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

General Business

General Business

When A Company Makes A Mistake: How Intuit Rebounded By Listening To Its Customers

Company makes mistake, then fixes it, then makes the same mistake all over again. UPDATE 1: On October 21, 2025, Intuit shut down ItsDeductible for good. Inexplicably, the company decided…

Dan Gingiss

5 min read

Customer Experience

Could NPS Detractors Be A Good Thing? New Evidence Says Yes

NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred to in a negative light.  This is because they’re the…

Sabrina Tessitore

5 min read

General Business

How To Stand Out From The Crowd

I reviewed hundreds if not thousands of resumes during my 20-year corporate career, and during that time I discovered a simple yet powerful way to stand out from the crowd.…

Dan Gingiss

5 min read

General Business

This Is Personal: Highland Park Is My Hometown

The names get stuck in the collective consciousness: Uvalde, Buffalo, Parkland, Sandy Hook, Virginia Tech, Colombine, and so many more. Until yesterday, I couldn’t imagine what it was like to…

Dan Gingiss

5 min read

General Business

Why It Pays To Embrace The Middle in Politics and Business

When it comes to politics in the United States, all the money is on the left and the right. But when it comes to business, it may pay to embrace…

Dan Gingiss

5 min read

Customer Experience

What Makes An ‘Amazing’ Customer Experience?

I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep and I go way back. He gave an amazing and…

Dan Gingiss

6 min read

Customer Experience

The Savannah Bananas Baseball Team Has Hit It Big With ‘Fans First’

The Savannah Bananas are an independent baseball team in a summer college league—a level or two below in quality of an “A-level” Minor League Baseball team. The owner, Jesse Cole,…

Dan Gingiss

5 min read

General Business

Amazon Increases Price of Prime Membership; Should You Care?

The price of Amazon Prime is going up again, and some people are mad about it. But not Amazon's most loyal customers, who will likely not notice or care. Why?…

Dan Gingiss

5 min read

General Business

A Former Hallmark Exec Is Now Helping People Achieve Their Dreams

Kim Newton spent more than 20 years at Hallmark, with the last two-plus years leading customer experience. She is now a solopreneur and the founder of The Intentional Pause™, helping…

Dan Gingiss

Customer Experience

Get Out of Your Customer’s Way!

Rich Dorfman is the vice president of Customer Experience at Eastern Bank. His expertise falls in the banking, insurance, financial services, and professional services industries. He is passionate about customer…

Dan Gingiss

5 min read

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To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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