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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

General Business

understanding math
General Business

Understanding Math Helps Customers Win

Whether it’s bank interest rates, credit card rewards programs, sales tax or retail discounts, consumers are bombarded with numbers and math every day. Math, like politics, always seems to divide people…

Dan Gingiss

5 min read

Customer Experience

Loyalty Programs Can Gain – Or Lose – A Customer’s Loyalty

Rewards programs can be lucrative for loyal customers, but when companies add lots of rules and restrictions to a loyalty program, it can actually have the opposite effect. Customers are…

Dan Gingiss

5 min read

Customer experience is a forgotten part of mergers and acquisitions
Customer Experience

Customer Experience in Mergers and Acquisitions Strategy

Mergers and acquisitions remain a defining feature of the modern business landscape. In 2024, global M&A activity showed signs of recovery, with deal value reaching $3.4 trillion across approximately 40,000…

Dan Gingiss

5 min read

Customer Experience

5 Ways Rental Car Companies Improve Customer Experience

You’re sitting in a Ford Focus, or maybe a Nissan Versa, or perhaps a Hyundai Accent. You’ve waited in line at the counter, initialed in seven places, declined the insurance,…

Dan Gingiss

5 min read

two sales
Social Media

Why Two High-Ticket Sales Resulted In Two Very Different Experiences

This is a tale of two sales. Both are for big-ticket items, and both occurred after much research and comparison shopping. In one, the buyer has become a lifelong brand…

Dan Gingiss

5 min read

social customer care
General Business

What I Learned Publishing My First Book

During a leadership meeting at work last January, my boss challenged his direct reports to identify a personal goal to achieve in the next year. Importantly, he also gave us…

Dan Gingiss

5 min read

Customer Experience

Former Cubs Manager Joe Maddon’s Advice for Baseball and Business

Former Chicago Cubs manager Joe Maddon became a beloved figure in the city of Chicago, and his frequent quips – dubbed “Maddonisms” – were often quoted on T-shirts and in…

Dan Gingiss

5 min read

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BringThe Experience Maker™

To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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