We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!
General Business
Is your business boring? Maybe it doesn’t have to be. Case in point: Snowplows. There’s not much fun in snowplows, […]
General Business
Ask a bunch of people about emoji meanings and you might get a bunch of different answers – especially if […]
General Business
When a company makes a mistake, things can go one of two ways: customers are upset and leave for the […]
Customer Experience
NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred […]
General Business
I reviewed hundreds if not thousands of resumes during my 20-year corporate career, and during that time I discovered a […]
General Business
The names get stuck in the collective consciousness: Uvalde, Buffalo, Parkland, Sandy Hook, Virginia Tech, Colombine, and so many more. […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.