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Customer Experience
I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home! Shep […]
Customer Experience
The Savannah Bananas are an independent baseball team in a summer college league—a level or two below in quality of […]
General Business
The price of Amazon Prime is going up again, and some people are mad about it. But not Amazon’s most loyal customers, who will likely not notice or care. Why?
Customer Experience
As we enter another season of giving thanks, let’s take a moment and appreciate the good things in life. Thanksgiving […]
General Business
Kim Newton spent more than 20 years at Hallmark, with the last two-plus years leading customer experience. She is now […]
Customer Experience
We cause customer frustrations when we set them up for failure. Are you creating obstacles rather than ease in your customer journey?
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.