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General Business

Why Business Continuity Planning Just Became Important Thing

Toilet paper. Paper towels. Clorox wipes. Hand sanitizer. Masks. These are all items that have been in short supply at […]

Customer Experience

What To Do About Your ‘Leaky Bucket Customer Experience’

Companies are competing against innumerable pieces of content bombarding our prospects and customers every single day, making it very difficult […]

Customer Experience

Books and Games For Staying at Home During Pandemic

  In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite Books […]

General Business

Second Half of 2020 Over; Is Your Glass Half Full or Half Empty?

Normally when we hit the mid-year point, we’re thinking about how to finish off the year strong and even begin […]

Customer Experience

What’s Next After COVID-19 and Customer Experience?

It’s hard to believe that only three weeks ago I was giving the third of three keynote speeches in March. […]

General Business

Quarantine Time Productivity

Each weekend, I look forward to some quiet time to work on writing Book Number Two (no, that’s not the […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.