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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

Customer Experience

Dan Gingiss hosts a Live Customer Focus Group at an industry event for garden center owners and operators.
Customer Experience

This Changed How I Think About Customer Experience Feedback Forever

I've spent years preaching the gospel of customer experience feedback. Collect. Analyze. Take Action. But here's the uncomfortable truth I discovered at a recent industry event: we've been asking the…

Dan Gingiss

5 min read

The wing of a commercial airplane with a blue sky in the background.
Customer Experience

How The Airlines Reacted To The US Flight Reductions: Winners and Losers In A Crisis

The FAA’s late 2025 directive of US flight reductions by 10% in 40 key markets due to air traffic controller staffing shortages during the government shutdown sent a ripple through…

Dan Gingiss

8 min read

Consumer trust in AI
Customer Experience

Consumer Trust in AI: The Generational Reality Check

Artificial intelligence (AI) has become a staple of modern customer experience, but consumer trust is lagging behind. But new research from Metric Sherpa, in partnership with Sprinklr, reveals a significant…

Dan Gingiss

5 min read

A display of mystery bonbons. The coloring of each does not necessarily reflect the taste, hence the mystery.
Customer Experience

Mystery Bonbons: A Sweet Customer Experience Strategy

When most companies think about growth, they focus on sales, marketing, or product development. But the most powerful differentiator today is your customer experience strategy. Recently, I sat down with…

Dan Gingiss

6 min read

Guest experience at a local restaurant
Customer Experience

Everyone in the Restaurant Shapes the Guest Experience — Here’s How

Great food brings people in the door — but it’s the experience that keeps them coming back. Whether it’s a smile from the cashier or the perfectly stacked sandwich from…

Dan Gingiss

5 min read

Customer Experience Blind Spot
Customer Experience

The $81 Billion Customer Experience Blind Spot: How AI-Powered Payment Recovery Transforms ‘Necessary Evils’ into Remarkable Moments

Last month, I had a conversation that stopped me in my tracks. A subscription business CEO told me, “We spend millions perfecting our onboarding experience, but when a customer’s payment…

Jeremy Burke

5 min read

AI Customer Experience
Customer Experience

Using AI to Deliver WISER Customer Experiences in Any Industry

In today’s competitive landscape, it’s no longer enough to offer a good product or service. Customers expect more – more personalization, more empathy, more convenience, and more wow. That’s where…

ChatGPT

5 min read

telemedicine and patient experience
Customer Experience

Telemedicine and Patient Experience: A Modern Healthcare Shift

What began as an emergency pivot during the COVID-19 pandemic has evolved into a permanent, expanding part of healthcare. Telemedicine is no longer a temporary workaround, it is now a…

Dan Gingiss

5 min read

A large chandelier hangs over a hotel check-in, and example of a luxury customer experience.
Customer Experience

7 Simple Ways to Create a Luxury Customer Experience

You are what you eat. And in terms of luxury customer experience, people are also what they buy and how they want to feel. What’s perceived as luxurious, though, isn’t…

Colin Hannan

8 min read

Cultural Differences
Customer Experience

Global Customer Experience Differences: How Culture Shapes Consumer Expectations Across Asia, Europe, and Beyond

Global customer experience differences are often a matter of unique cultural elements that lead to differing consumer expectations. Japan, for example, boasts a culture of good service so that's what…

dgingiss5326

4 min read

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To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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