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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

Customer Experience

Dan Gingiss points to a self-service kiosk at Whataburger in Las Vegas
Customer Experience

What’s With All Those Self-Service Kiosks At Fast-Food Restaurants?

Self-service kiosks are proliferating at fast-food establishments, replacing the traditional human-centered ordering process with interactive, cashier-less touchscreens. You browse the menu, press the screen, and take your seat. It’s a far…

Dan Gingiss

5 min read

tariffs
Customer Experience

Beyond the Price Tag: How Tariffs Impact the Customer Experience

When the topic of tariffs comes up, the conversation often centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts while we look at tariffs…

Dan Gingiss

5 min read

School Cancellations
Customer Experience

Cold Weather School Closures: Setting Customer Expectations

As bitterly cold temperatures spread across the country this week, many parents face the challenge of prospective school closures. Unexpected days off create havoc for students, teachers, parents and the…

Dan Gingiss

5 min read

taxes
Customer Experience

5 Ways To Stop ‘Taxing’ Your Customers

It’s Tax Day in the United States, a day that causes dread for millions of Americans (at least those not receiving a hefty refund). But many consumers feel as though they are…

Dan Gingiss

5 min read

show customers love
Customer Experience

Five Ways To Show Customers You Love Them On Valentine’s Day

Let’s face it – without customers, we don’t have a business. So why do so few companies remember to show some love to their existing customers? Usually, they are too…

Dan Gingiss

5 min read

California wildfire aftermath
Customer Experience

How to Stay Connected with Customers During a Crisis: Lessons from the California Wildfires

Staying connected with customers during a crisis is not just good business; it's an essential way to build trust and loyalty. The recent California wildfires, with their devastating toll on…

Dan Gingiss

4 min read

2025 Goals
Customer Experience

Customer Experience Goals 2025: Strategic Framework for CX Leaders

I love the phrase "aggressively achievable" – it perfectly captures what great customer experience goals for 2025 should be. A former business leader coined this brilliant concept, teaching me that…

Dan Gingiss

4 min read

CX Predictions 2025
Customer Experience

Customer Experience Predictions 2025: AI, Leadership & Human Connection

Our customer experience predictions for 2025 reveal a transformative shift in how businesses will connect with their customers. Based on insights from leading CX experts, these predictions highlight the critical…

Dan Gingiss

5 min read

US flag
Customer Experience

Federal Government Customer Experience: Widely Considered Poor, May Be Improving

Few organizations have more customers, with so many varied experiences, than the U.S. federal government. With more than 435 agencies and sub-agencies that employ nearly three million people, the government…

Dan Gingiss

5 min read

Customer feedback "thought bubbles" in different colors. There are no words; the icons are meant to represent a lot of people providing opinions.
Customer Experience

How to Collect, Analyze, and Take Action on Customer Feedback: A Comprehensive Guide

Customer feedback has three phases – Collect, Analyze, and Take Action – and yet many companies only focus on the first two. Following up on customer feedback to enhance customer…

Dan Gingiss

11 min read

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Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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