We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!
Customer Experience
The COVID-19 pandemic changed everything for businesses, particularly when it comes to customer experience. Companies were forced to deal with […]
Customer Experience
The Savannah Bananas are an independent baseball team in a summer college league—a level or two below in quality of […]
Customer Experience
Is it better to overcommunicate or under-communicate with customers? With marketing, less can sometimes be more. But when it comes to customer service and customer experience issues, overcommunicating is almost always better.
Customer Experience
A growing number of companies are installing a chief experience officer (CXO) into the C-suite, with responsibility for every facet […]
Customer Experience
Product delivery, also known as the “last mile” in retail, is often the most complex part of the transaction because […]
Customer Experience
Remember how Forrest Gump liked to quote what his “mama always said”? Well my mama always said: Be aware of […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.