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Customer Experience
Video is everywhere, and many pundits are recommending that companies and individuals use video for sales, marketing, and customer experience. […]
Customer Experience
Why are companies not listening to customers? Last year, I went for a staycation with my family, and I must […]
Customer Experience
(This post, written by Dan Gingiss, originally appeared on the GetFeedback blog.) We are in unprecedented times. Customers are more […]
Customer Experience
I’m sure this has happened to you. I mean, who in the world can keep track of all of the passwords that we have across so many sites? So we try. We fail. We try. We fail. We try one more time, and before they lock us out, we click on “Forgotten Password.”
Let me ask you something. Do you know what happens next on your company’s website?
Customer Experience
Do you know when your customers’ birthdays are? If so, you should definitely wish them a happy birthday.
Customer Experience
Here’s a look back at the most popular customer experience articles of 2021 from The Experience Maker blog, as voted on by your eyeballs!
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.