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Customer Experience

Here are 4 Customer Experience Trends to Focus on in 2022

(This post, written by Dan Gingiss, originally appeared on the GetFeedback blog.) We are in unprecedented times. Customers are more […]

Customer Experience

Forgotten Password | CX Weekly with Dan Gingiss

I’m sure this has happened to you. I mean, who in the world can keep track of all of the passwords that we have across so many sites? So we try. We fail. We try. We fail. We try one more time, and before they lock us out, we click on “Forgotten Password.”
Let me ask you something. Do you know what happens next on your company’s website?

Customer Experience

Why You Should Wish Your Customers A Happy Birthday

Do you know when your customers’ birthdays are? If so, you should definitely wish them a happy birthday.

Customer Experience

Top CX Articles of 2021

Here’s a look back at the most popular customer experience articles of 2021 from The Experience Maker blog, as voted on by your eyeballs!

Customer Experience

14 Books To Elevate Your Customer Experience In 2022

Here are 14 customer experience books that we featured in 2021 on the Experience This! Show, along with each author’s words about why the book deserves a spot on your bookshelf.

Customer Experience

What’s That Smell? How Scent Impacts CX

You’ve likely caught a smell that took you back to a memory, a time, or a place. Scent is powerful […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.