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Customer Experience
Here are 14 customer experience books that we featured in 2021 on the Experience This! Show, along with each author’s words about why the book deserves a spot on your bookshelf.
Customer Experience
You’ve likely caught a smell that took you back to a memory, a time, or a place. Scent is powerful […]
Customer Experience
How do you create a Shareable customer experience? It doesn’t happen by accident.
Customer Experience
As we enter another season of giving thanks, let’s take a moment and appreciate the good things in life. Thanksgiving […]
Customer Experience
If you want to convince the C-Suite to invest in customer experience, you need to know your customer experience metrics. […]
Customer Experience
We cause customer frustrations when we set them up for failure. Are you creating obstacles rather than ease in your customer journey?
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.