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Customer Experience
Most companies spend a lot of time thinking about the sales and marketing process, the customer onboarding process, and the […]
Customer Experience
Are you being responsive to customers? If not, you are risking long-term customer loyalty. In my book, The Experience Maker: […]
Customer Experience
I was recently shopping for a car that happens to be in very high demand. I found a local dealership […]
Customer Experience
If you want to know how to create extraordinary experiences, start by redefining “extraordinary.” Sure, you could hire Beyoncé for […]
Customer Experience
Every point of communication between a business and its customers is an opportunity to enhance the customer experience. In particular, […]
Customer Experience
Being Witty can make you more memorable, but what exactly is Witty and what are some examples? “Witty” is the […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.