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Customer Experience
A growing number of companies are installing a chief experience officer (CXO) into the C-suite, with responsibility for every facet […]
Customer Experience
Product delivery, also known as the “last mile” in retail, is often the most complex part of the transaction because […]
Customer Experience
Remember how Forrest Gump liked to quote what his “mama always said”? Well my mama always said: Be aware of […]
Customer Experience
Video is everywhere, and many pundits are recommending that companies and individuals use video for sales, marketing, and customer experience. […]
Customer Experience
Why are companies not listening to customers? Last year, I went for a staycation with my family, and I must […]
Customer Experience
(This post, written by Dan Gingiss, originally appeared on the GetFeedback blog.) We are in unprecedented times. Customers are more […]
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.