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Customer Experience

How To Investigate Your Customer Experience With Jeannie Walters

Jeannie Walters is the CEO and Chief Experience Investigator of Experience Investigators, a customer experience speaker and trainer, and a […]

Customer Experience

Journey Mapping with Annette Franz

Founder and Chief Experience Officer of CX Journey Inc and author of Customer Understanding, Annette Franz joins me for an […]

Customer Experience

How The Alcohol Industry Has Pivoted The Customer Experience

The customer experience of drinking alcohol has changed quite a bit in the last year. Remember wine and spirit tastings […]

Customer Experience

Ellen DeGeneres’ Favorite Scientist: Steve Spangler

Steve Spangler, teacher-turned-scientist-turned-experience maker (and Ellen DeGeneres’ favorite scientist) discusses the importance of being in the right place at the […]

Customer Experience

Video In Customer Experience: Explaining Things To Your Customers

Using video in the customer experience can be a game changer. Why? Because sometimes as consumers, we just have to […]

Customer Experience

The Amazon Customer Experience Remains Elusive To Other Retailers

Why does everyone talk about Amazon’s customer experience? It’s both because Amazon is so good, and others just don’t measure […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.