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Customer Experience
Guest Post by Jay Purohit In the short time since the outbreak of COVID-19, the world has been overwhelmed and […]
Customer Experience
Do I need a business coach? It was a question I asked myself many times after becoming a solopreneur in […]
Customer Experience
The COVID-19 pandemic has affected virtually every business in the world. Crisis plans and business continuity plans were ripped up […]
Customer Experience
We are in unprecedented times. Even the best crisis and business continuity plans are likely being tested right now. Some […]
Customer Experience
Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He […]
Customer Experience
A recent study by business process outsourcing company Sitel Group uncovered a startling statistic about the relationship between customer experience and social media. It found that […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.