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Customer Experience

3 Proven Strategies For Improving Online Customer Experience

Guest Post by Jay Purohit In the short time since the outbreak of COVID-19, the world has been overwhelmed and […]

Customer Experience

Why A Customer Experience Coach Is Your Strategic Secret Weapon

Do I need a business coach? It was a question I asked myself many times after becoming a solopreneur in […]

Customer Experience

How To Respond To Customers And Employees During Pandemic

The COVID-19 pandemic has affected virtually every business in the world. Crisis plans and business continuity plans were ripped up […]

Customer Experience

Why Customer Experience During Crisis Matters Most?

We are in unprecedented times. Even the best crisis and business continuity plans are likely being tested right now. Some […]

Customer Experience

What Is The Difference Between Customer Service And Customer Experience?

  Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He […]

Customer Experience

Positive Customer Experience Examples Are More Shareable, Study Says

A recent study by business process outsourcing company Sitel Group uncovered a startling statistic about the relationship between customer experience and social media. It found that […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.