We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!
Customer Experience
Are Americans illiterate when it comes to healthcare jargon? According to a consumer survey by Policy Genius, the answer is […]
Customer Experience
Even if you’ve never heard of “junk fees,” chances are you’ve been charged them when you least expected it. Have […]
Customer Experience
According to Harvard Business Review, the number-one most important factor in a customer’s loyalty is reducing customer effort. Think about […]
Customer Experience
In today’s digital age, where products and services can be bought from virtually anywhere in the world, personalized CX (customer […]
Customer Experience
Moments of truth are ones that many of us know all too well – and the moments that we all […]
Customer Experience
Why do customers love certain brands but not others? Is brand love random, based on the latest viral video? Or […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.