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    digital camera - amazon customer experience

    The Amazon Customer Experience Remains Elusive To Other Retailers

    Why does everyone talk about Amazon’s customer experience? It’s both because Amazon is so good, and others just don’t measure up. It was 9 a.m., two hours before my weekly live show and I realized that the connector cord I

    smartphone indicating customer journey

    Customer Experience is Not Just an Art; It’s Also a Science

    Image by Yan Wong from Pixabay  Guest Post by Howard L. Lax, PhD Some business leaders still see Customer Experience (CX) as a soft-and-fluffy activity. Make customers happy. Be nice. Smile. Apply the Golden Rule. They look at their NPS

    Business Books on a Bookshelf

    10 Customer Experience Books Worthy of Discussion

    One of the featured segments on the Experience This! podcast is called Book Report, where we feature an important customer experience or customer service book and share it in a unique way. Instead of recording an interview with the author

    family camper

    Managing Expectations: A Customer Experience That Leaves Praise On The Table

    Guest post by Jamie Drake I recently went on a 25-day, 3,400-mile epic adventure with my family in our camper. We are seasoned campers, and when the world told us it wasn’t safe for us to leave our house, we

    Experience Points Game Show

    Why I Love Game Shows… And What That Means For Customer Experience

    Ever since I was a child, I have loved game shows. I watched them all: The Price Is Right, Card Sharks, $100,000 Pyramid, Hollywood Squares, Press Your Luck, Family Feud, Name That Tune, The Gong Show, Let’s Make A Deal,

    word of mouth marketing

    Why Customer Experience Leads To Word-Of-Mouth Marketing

    What makes a customer experience remarkable, or literally, worthy of remark? After all, that’s what word-of-mouth marketing is, right? It’s getting your customers to talk about their experiences with their friends, family, and social media followers. How does a company