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Customer Service
Resolving customer disputes can be tricky business, especially when the company isn’t at fault. And although we’ve all been taught […]
Customer Service
Perhaps the best way to improve customer service is to not need it at all. Chris Zane, founder and CEO […]
Customer Service
On November 30, 2022, OpenAI released ChatGPT to the public, potentially changing customer service forever. Almost anyone can now log […]
Customer Service
Frontier Airlines Customer Service Is No More “Hello. You’ve reached Frontier Airlines, home of low fares, done right,” the cheerful […]
Customer Experience
It would be great if your company didn’t need a contact center, but eventually something will go wrong with your […]
Customer Service
Of all the things it’s known for, the Amazon customer service experience is probably the least talked about. The e-commerce […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.