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Customer Experience

What Corporate America Taught Me About Customer Experience

When I first started out in Corporate America, there was no such thing as customer experience. It wasn’t something we […]

Customer Service

Maslow’s Hierarchy Of Needs Applied To Customer Service Agents

Maslow’s Hierarchy of Needs, an 80-year old psychology theory, can be apply to customer service by focusing on the agent […]

Customer Service

Resolving Customer Disputes: Patience, Empathy, And The Ability To Walk Away

Resolving customer disputes can be tricky business, especially when the company isn’t at fault. And although we’ve all been taught […]

Customer Service

Improve Customer Service At Any Organization With These 3 Steps

Perhaps the best way to improve customer service is to not need it at all. Chris Zane, founder and CEO […]

Customer Service

Is ChatGPT The Future Of Customer Service?

On November 30, 2022, OpenAI released ChatGPT to the public, potentially changing customer service forever. Almost anyone can now log […]

Customer Service

Frontier Airlines Eliminated Their Call Centers. Is This A Good Idea?

Frontier Airlines Customer Service Is No More “Hello. You’ve reached Frontier Airlines, home of low fares, done right,” the cheerful […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.