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Customer Service

Is ChatGPT The Future Of Customer Service?

On November 30, 2022, OpenAI released ChatGPT to the public, potentially changing customer service forever. Almost anyone can now log […]

Customer Service

Frontier Airlines Eliminated Their Call Centers. Is This A Good Idea?

Frontier Airlines Customer Service Is No More “Hello. You’ve reached Frontier Airlines, home of low fares, done right,” the cheerful […]

Customer Experience

4 Contact Center Trends For A Better Customer Experience

It would be great if your company didn’t need a contact center, but eventually something will go wrong with your […]

Customer Service

Amazon Customer Service: 6 Things That Make It An Effortless Experience

Of all the things it’s known for, the Amazon customer service experience is probably the least talked about. The e-commerce […]

Customer Experience

How You Communicate With Customers Matters

Is it better to overcommunicate or under-communicate with customers? With marketing, less can sometimes be more. But when it comes to customer service and customer experience issues, overcommunicating is almost always better.

Customer Service

Customer Service on WhatsApp: More, Please!

Customer service on WhatsApp? I hadn’t thought of that before. But now that I’ve experienced it, I want more.

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.