We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!
Customer Service
Frontier Airlines Customer Service Is No More “Hello. You’ve reached Frontier Airlines, home of low fares, done right,” the cheerful […]
Customer Experience
It would be great if your company didn’t need a contact center, but eventually something will go wrong with your […]
Customer Service
Of all the things it’s known for, the Amazon customer service experience is probably the least talked about. The e-commerce […]
Customer Experience
Is it better to overcommunicate or under-communicate with customers? With marketing, less can sometimes be more. But when it comes to customer service and customer experience issues, overcommunicating is almost always better.
Customer Service
Customer service on WhatsApp? I hadn’t thought of that before. But now that I’ve experienced it, I want more.
Customer Service
Waiting on hold is still one of the most common customer pain points, as it has been for years. And due to short staffing across many industries, hold times seem to be on the rise. So why don’t companies give any thought to making the wait-on-hold experience more tolerable?
Dan Gingiss is a customer experience keynote speaker who creates a remarkable experience for audiences while teaching them to do the same for their customers.