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Customer Experience
Both customer service and customer experience are talked about often, but what is customer service experience? Chris Zane, founder and […]
Customer Service
How do you teach customer service? Some things just can’t be taught. I found my first job after college at […]
Customer Experience
Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He […]
Customer Service
With so many tools available, it may be tempting to throw customers to a fully-automated customer service system. But doing […]
Customer Experience
In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite Books […]
Customer Service
Creating a Social Customer Care Philosophy is the first step to “Winning at Social Customer Care,” as outlined in my […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.