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Customer Service
I always heard that for every person that does call with a complaint, there’s at least 100 people that are having the same problem that don’t bother complaining. Now, while I’ve never confirmed that number, I can tell you anecdotally that it makes sense to me. It definitely makes sense because we have so many times where customers leave our business and never tell us why they’re leaving, because we never really opened ourselves up to hearing their feedback.
Customer Service
Dan Gingiss: Cameron Weeks is the co-founder and chief executive officer of Edify Labs, a customer service technology company. Tell […]
Customer Experience
Both customer service and customer experience are talked about often, but what is customer service experience? Chris Zane, founder and […]
Customer Service
How do you teach customer service? Some things just can’t be taught. I found my first job after college at […]
Customer Experience
Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He […]
Customer Service
With so many tools available, it may be tempting to throw customers to a fully-automated customer service system. But doing […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.