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Customer Experience

What is Customer Service Experience and Why is it Important?

Both customer service and customer experience are talked about often, but what is customer service experience? Chris Zane, founder and […]

Customer Service

Why Customer Service Can’t Always Be Taught

How do you teach customer service? Some things just can’t be taught.  I found my first job after college at […]

Customer Experience

What Is The Difference Between Customer Service And Customer Experience?

  Shep Hyken is the Chief Amazement Officer of Shepard Presentations and a customer service and customer experience expert. He […]

Customer Service

The Do’s and Don’ts of Customer Service Automation

With so many tools available, it may be tempting to throw customers to a fully-automated customer service system. But doing […]

Customer Experience

Books and Games For Staying at Home During Pandemic

  In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite Books […]

Customer Service

How to Create a Social Customer Care Philosophy

Creating a Social Customer Care Philosophy is the first step to “Winning at Social Customer Care,” as outlined in my […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.