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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

CX Examples

An aisle at a convenience stores contains snacks on the left wall and refrigerated items ahead and to the right. Customer experience in convenience stores has become a critical differentiator.
Customer Experience

How Convenience Stores are Elevating Customer Experience in 2024

Expectations have traditionally lingered somewhat low for customer experience in convenience stores. People generally want some gas, maybe a soda or a snack, followed by a quick exit. If they’re…

Dan Gingiss

5 min read

A shopper holds two shopping bags in their hand. Brick-and-mortar customer experience has become the last true differentiator for retailers.
Customer Experience

Enhancing Brick-and-Mortar Customer Experience to Compete with E-Commerce Growth

There was a time – not so long ago – when brick-and-mortar customer experience seemed almost like a misnomer from a bygone shopping era. The Internet was taking over retailing,…

Dan Gingiss

7 min read

A bearded man with a yellow hard hat leans against a roof with an electric drill in his hand.
Customer Experience

Customer Experience In The Roofing Industry: Technology And Maybe Some Fun

Customer experience in the roofing industry can be tricky because unless it happens to be planned, a roofer at your door is often not good. Roofers are required to combine…

Dan Gingiss

5 min read

A relaxed-looking woman with long brown hair enjoys a shampoo at a salon.
Customer Experience

The Salon Customer Experience: Ultimate Nirvana

If there is one industry where customer experience is truly indispensable, it is the soothing world of the salon. That’s because a salon should be the ultimate refuge short of…

Dan Gingiss

6 min read

Dan Gingiss stands in front of a colorful flowered wall pointing to a neon sign that reads BOLD. Event experience has become a core focus for planners.
Events

Events and Conferences Focus on Experience

People who attend events and conferences have long expected a memorable experience, featuring smart speeches and presentations, some nourishment, and networking opportunities with colleagues that could land them the next…

Dan Gingiss

5 min read

A senior citizen holds hands with a caregiver. Resident experience in assisted living facilities has become a competitive requirement.
Patient Experience

Resident Experience In Assisted Living Facilities

Resident experience in assisted living isn't like other experiences, because the assisted living industry isn't like other industries. In most industries, it would be a marketer’s dream to be able…

Dan Gingiss

5 min read

Dan Gingiss with his dog, Oma. Customer experience for veterinarians is critical because there are two customers - the human and the pet.
Customer Experience

Customer Experience For Veterinarians: Treats, Kindness, And… Singing?

    Customer experience for veterinarians is a uniquely intimate undertaking, with people who care deeply for their pets entrusting them to providers who often feel the same. A Colorado…

Dan Gingiss

5 min read

A plumber fixes the pipes underneath a sink. Customer experience in home services is critical to success.
Customer Experience

Customer Experience In Home Services: Keeping It Personal

The best customer experience in home services often carries a personal touch, and there is nothing more personal than going into someone’s home to provide a service or fix a…

Dan Gingiss

6 min read

A man's hand holds a phone showing stock information while also viewing a laptop spreadsheet. Client experience in wealth management is turning digital but still must retain a personal touch.
Customer Experience

Client Experience In Wealth Management Combines Digital, Personalized Service

Financial advisors who want to elevate client experience in wealth management must manage a host of challenges. Clients demand privacy about anything related to finances and may not want to…

Dan Gingiss

6 min read

A hand holding chopsticks reaches for a plate of food while other plates adorn the table. Customer experience in the fast casual restaurant industry is about more than just the food.
Customer Experience

Customer Experience In The Fast Casual Restaurant Industry: More Than Just The Food

Customer experience in the fast casual restaurant industry is more than casually important. People who frequent a fast causal restaurant are choosing to upgrade from fast food, meaning they generally…

Dan Gingiss

5 min read

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Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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