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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

CX Examples

A folded newspaper sits on a table. Customer experience in the media industry is becoming more pervasive.
Customer Experience

Shaping the Future: How Digital Media Pioneers Embrace Customer Experience

Not so long ago, customer experience in the media industry was not a thing for many who wrote, edited, and broadcast the news. Newspapers published big stories, important tales on…

Dan Gingiss

5 min read

Sailboats on the water
Customer Experience

How the Boating Industry’s Immersive Experiences are Driving Record Growth

In the boating industry, customer experience presents a unique set of challenges akin to navigating an unpredictable current. Boats are a large investment, often several hundred thousand dollars, so their…

Dan Gingiss

4 min read

3 students take a selfie at their college graduation
General Business

The Student Experience In Higher Education Goes Digital

In the post-pandemic era, providing a great student experience in higher education has never been so important. Undergraduate college enrollment is plunging, with some calling the decline a crisis posing serious economic…

Dan Gingiss

4 min read

B2B customer experience is just as important to success as it is in B2C companies.
Customer Experience

B2B Customer Experience Examples: Think Like A B2C

Is B2B customer experience as important as it is in B2C companies? Every industry has its presumptions, and in the B2B (business-to-business) space, some have long held that customer experience…

Dan Gingiss

5 min read

Customer Experience Examples In The Spa Industry: Person getting hot stone massage
Customer Experience

Customer Experience Examples In The Spa Industry: Pampering And Playful

Great customer experience examples in the spa industry should be like experiencing a spa day itself: easy to find and soothing to write about. After all, as one spa booking…

Dan Gingiss

5 min read

A car moves through an automatic car wash. Customer experience examples in the car wash industry abound.
Customer Experience

Customer Experience Examples In The Car Wash Industry: Fun Slogans and Creative Concepts

While it's wrestling with a series of challenges that are becoming increasingly common, the car wash industry still boasts great customer experience examples. The industry is booming, so with plenty…

Dan Gingiss

5 min read

A photo of a house with a green front yard.
Customer Experience

Customer Experience Examples in Real Estate: How to Stand Out

Great customer experience examples in real estate can be hard to come by, in part because the industry presents a particular conundrum. Realtors usually charge the same basic fees, so…

Dan Gingiss

5 min read

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