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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

Digital Experience

Digital Experience

Your Website’s Search Bar: What Are People Searching For?

[single-video video_url="https://www.youtube.com/watch?v=NVkyCMyni00" /] Welcome to CX Weekly, where Dan Gingiss shares customer experience tips! Watch the video by clicking above, or read the transcript below. Today Dan discusses how you can…

Dan Gingiss

5 min read

Digital Experience

How to Tackle Personalization in Digital and Non-Digital Channels

I recently sat down with Amber Armstrong — CMO at LivePerson — to discuss how her company is tackling personalization across multiple digital and non-digital channels. We also dove into…

Dan Gingiss

5 min read

Digital Experience

How Easter Eggs Play A Role In Customer Experience

This week marks the celebration of three major religious holidays: Easter, Passover, and Ramadan. But only one of these holidays lends its name to hidden secrets within video games, movies,…

Dan Gingiss

5 min read

Digital Experience

How Discover Card Uses Voice Of The Customer To Improve Digital Experience

Discover Card is a leading credit card issuer in the United States and also my employer from 2006 to 2015. My last role there, from April 2013 to November 2015,…

Dan Gingiss

5 min read

Digital Experience

Why Website Accessibility Is Critical To The Digital Experience

Rafi Glantz is a Senior Partner Success Manager at an innovative website accessibility company called accessiBe. The company was recently featured on the Experience This! podcast. Dan Gingiss: Rafi, could…

Dan Gingiss

5 min read

Customer Experience

3 Proven Strategies For Improving Online Customer Experience

Guest Post by Jay Purohit In the short time since the outbreak of COVID-19, the world has been overwhelmed and left reeling courtesy of its ramifications. Businesses have never been…

Dan Gingiss

5 min read

Digital Experience

6 Ways to Improve Online Customer Experience

Guest post by Hardik Oza Businesses use all kinds of excuses for bad customer experiences. But no matter how much they try to validate their actions, lousy customer experience is…

Dan Gingiss

5 min read

Customer Experience

Digital Enhancements To Healthcare Improve Patient Experience

The healthcare industry in the United States has long been a dichotomy in its embrace of – and resistance to – technology, but some digital enhancements to healthcare are here…

Dan Gingiss

12 min read

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To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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