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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

Employee Experience

Employee Experience

Employee Engagement: Unlocking Team Potential

The hidden gap between what we measure and what actually drives results I have been noticing a pattern for quite a while now. Once you see it, you really cannot…

Dan Gingiss

5 min read

Medallia CEO Joe Tyrell stands on stage with a big screen behind him that says "Welcome to Experience '24". AI and Human Collaboration was a key theme of the event.
Customer Experience

Key Takeaways from Medallia Experience 2024: How AI is Transforming Customer and Employee Experience

The Medallia Experience 2024 conference in Las Vegas brought together thought leaders and innovators from various industries to discuss the future of customer and employee experience. This year's conference emphasized…

Dan Gingiss

4 min read

customer safety during COVID-19
Customer Experience

Customer Safety During COVID-19: Best Practices for Businesses

Safety has long been considered a core human need, and with continuing fears about the COVID-19 pandemic worldwide, safety has once again returned to the forefront of people’s minds. It…

Dan Gingiss

5 min read

A woman singing into a microphone. A great interview question is: Can you sing?
Employee Experience

The One Interview Question That Will Reveal Your Candidate’s True Potential

The interview process at many companies can be mundane and ineffective, but there is one type of interview question that can help identify the true standout candidates. Boring interview questions…

Joey Coleman (with an intro by Dan Gingiss)

5 min read

Two women playing pickleball with the caption, "Pickleball: The unexpected cure for workplace disengagement."
Employee Experience

How Pickleball – Yes, Pickleball! – Can Improve Employee Experience

I’m sure you’ve already heard…but there is a wonderful game called pickleball that is taking over the United States. What do pickleball and employee experience have in common? Read on…

Nate Brown

8 min read

Two restaurant employees wearing green aprons. CEOs must spend more time with front-line employees.
Customer Experience

Why Don’t More CEOs Engage With Front-Line Employees?

The new CEO of Starbucks prepared for the job by joining his front-line employees. In the process, he's putting on a master class in customer experience for leaders everywhere. Donning…

Dan Gingiss

4 min read

General Business

How To Stand Out From The Crowd

I reviewed hundreds if not thousands of resumes during my 20-year corporate career, and during that time I discovered a simple yet powerful way to stand out from the crowd.…

Dan Gingiss

5 min read

Customer Experience

Does Your Company Need A Chief Experience Officer?

A growing number of companies are installing a chief experience officer (CXO) into the C-suite, with responsibility for every facet of the customer journey. Harvard Business Review even makes the…

Dan Gingiss

5 min read

Employee Experience

It’s The Little Things That Improve Employee Experience

It happened once a quarter but nobody knew when it would be, and that was part of the fun. Employees found out when they arrived in the parking lot and…

Dan Gingiss

5 min read

General Business

How To Be Successful In Business And Your Career

During the 20 years that I worked in Corporate America, I constantly focused on how to be successful. I believed that by working hard, managing my team well, and achieving…

Dan Gingiss

5 min read

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BringThe Experience Maker™

To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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