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Customer Experience

Keynote Speaker Dan Gingiss on Elevating the Customer Experience

The 2023 North American Career Education Convention left attendees buzzing with excitement following the keynote address by the renowned author […]

Events

Memorable Experiences: How to Create Unforgettable Events

Editor’s Note: I had too many memorable experiences to count at Social Media Marketing World, an event directed by guest […]

Events

10 Ways To Turn Your Next Event Into A Remarkable Experience

Live events are back, and the event experience has never been more important.  Companies got used to the cost savings […]

Customer Experience

Know Your Audience For A Better Customer Experience

Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, […]

Events

Events Marketing and Attendee Experience

Events marketing and attendee experience have become one and the same. After all, the best way to market an event […]

Events

Customer Service in an Evolving Events Industry

During the pandemic, I’ve helicopter myself above it in regards to the events industry. What I see is all good. The reason is because prior to the pandemic and for the past 20 years, I’ve been standing on a soapbox. I’ve been preaching to people the power of the event as a medium to deliver a message not unlike advertising, not unlike PR, but a marketing tool.

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.