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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

Events

FIFA brands hidden behind tarp at World Cup stadium
Customer Experience

FIFA Tried to Erase These Brands. It Didn’t Work.

  Photo Credits: Adobe Firefly FIFA brands like Levi's, Heinz, and Beats were never supposed to be part of the story. FIFA, the international governing body of football (soccer in…

Dan Gingiss

6 min read

A sign at the Las Vegas booth at IMEX, a trade show for Tourism Marketing for Conferences. The sign reads "Las Vegas: Average Isn't Invited"
Events

Tourism Marketing for Conferences: How Cities Attract Events and Boost Visitor Numbers

  Tourism marketing for conferences, having recovered from the COVID-19 pandemic, is back in full swing. State and local tourism boards and convention bureaus are scrambling to attract conferences and…

Dan Gingiss

5 min read

Small green leaves emerge from seedlings planted in soil.
Events

Sustainability at Events Leads to Innovation

There has been a noticeable shift in the events industry towards sustainability. As concerns about climate change and environmental impact continue to rise, event organizers and attendees are increasingly prioritizing…

Brian Sano

5 min read

Dan Gingiss stands in front of a colorful flowered wall pointing to a neon sign that reads BOLD. Event experience has become a core focus for planners.
Events

Events and Conferences Focus on Experience

People who attend events and conferences have long expected a memorable experience, featuring smart speeches and presentations, some nourishment, and networking opportunities with colleagues that could land them the next…

Dan Gingiss

5 min read

Keynote Speaker Dan Gingiss walks onto the stage at the North American Career Education Convention. He spoke about elevating the customer experience.
Customer Experience

Keynote Speaker Dan Gingiss on Elevating the Customer Experience

The 2023 North American Career Education Convention left attendees buzzing with excitement following the keynote address by the renowned author Dan Gingiss, whose works include Winning at Social Customer Care…

Jenny Faubert

4 min read

Phil Mershon and Dan Gingiss at Social Media Marketing World
Events

Memorable Experiences: How to Create Unforgettable Events

Editor's Note: I had too many memorable experiences to count at Social Media Marketing World, an event directed by guest author Phil Mershon. But two stand out. First, in order…

Phil Mershon

13 min read

Events

Enhancing Your Event Experience: 10 Tips and Strategies for Success

Live events are back, and the event experience has never been more important.  Companies got used to the cost savings of no travel or conference registrations for two years, so…

Dan Gingiss

5 min read

Customer Experience

Know Your Audience For A Better Customer Experience

Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, Colombia. The setting was the beautiful Hilton Cartagena, and the…

Dan Gingiss

5 min read

Events

Events Marketing and Attendee Experience

Events marketing and attendee experience have become one and the same. After all, the best way to market an event is by attendees sharing their positive experiences with friends and…

Dan Gingiss

5 min read

Events

Customer Service in Events Industry

Dianne Devitt is an executive producer of events, a keynote speaker, a consultant, and author of "What Color is Your Event?" Dan Gingiss: Hi Dianne. Tell us how you got…

Dan Gingiss

5 min read

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BringThe Experience Maker™

To Your Next Event

Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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