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Sustainability at Events Leads to Innovation

There has been a noticeable shift in the events industry towards sustainability. As concerns about climate change and environmental impact […]

CX Examples

Events and Conferences Focus on Experience

People who attend events and conferences have long expected a memorable experience, featuring smart speeches and presentations, some nourishment, and […]

Customer Experience

Keynote Speaker Dan Gingiss on Elevating the Customer Experience

The 2023 North American Career Education Convention left attendees buzzing with excitement following the keynote address by the renowned author […]


Memorable Experiences: How to Create Unforgettable Events

Editor’s Note: I had too many memorable experiences to count at Social Media Marketing World, an event directed by guest […]


10 Ways To Turn Your Next Event Into A Remarkable Experience

Live events are back, and the event experience has never been more important.  Companies got used to the cost savings […]

Customer Experience

Know Your Audience For A Better Customer Experience

Last week I had the pleasure of delivering a keynote speech on customer experience at the CX Summit in Cartagena, […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.