Why website accessibility is critical to customer experience

Why Website Accessibility Is Critical To The Digital Experience

  Rafi Glantz is a Senior Partner Success Manager at an innovative website accessibility company called accessiBe. The company was recently featured on the Experience This! podcast. Dan Gingiss: Rafi, could you please introduce us to accessiBe? Rafi Glantz: Sure.

"This shall be a place of welcome for all" sign

How The Summer Camp Experience Can Last A Lifetime

Summer is the best time to enjoy the great outdoors. And more specifically, for many lucky kids, summer means getting the summer camp experience. Camp creates memories, experiences, friendships for a lifetime, and really teaches you the things that you

woman with cellphone

Why Can’t Customer Service Technology Be Simpler?

Dan Gingiss: Cameron Weeks is the co-founder and chief executive officer of Edify Labs, a customer service technology company. Tell us a little about Edify, Cameron.  Cameron Weeks: Sure. We built Edify to really bridge the gap from what is

kate bradley chernis headshot

The Entrepreneur Who Changed Social Media Management For Good

I recently interviewed Kate Bradley Chernis, CEO of social media platform Lately, on The Experience Maker live show. Here is an edited transcript of the interview. Dan Gingiss: Welcome to the show, Kately from Lately. I’ve been looking forward to

jeannie walters

How To Investigate Your Customer Experience With Jeannie Walters

Jeannie Walters is the CEO and Chief Experience Investigator of Experience Investigators, a customer experience speaker and trainer, and a fellow Chicagoan. She was kind enough to spend some time with me for a customer experience interview, sharing her wisdom

Business Books on a Bookshelf

10 Customer Experience Books Worthy of Discussion

One of the featured segments on the Experience This! podcast is called Book Report, where we feature an important customer experience or customer service book and share it in a unique way. Instead of recording an interview with the author