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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

Marketing & Sales

General Business

How a Juice Company Won Kids & Parents Without Selling Juice

When marketing and customer experience collide, good things usually happen. The combination of customer centricity and creativity can generate unique experiences that are both memorable and shareable. Such was the…

Dan Gingiss

5 min read

Customer Experience

Books and Games For Staying at Home During Pandemic

  In order to encourage people to #stayathome during the COVID-19 pandemic, I've compiled a list of my favorite Books and games for staying at home. I've also compiled household…

Dan Gingiss

5 min read

poor customer experience
Customer Experience

Why Subjective Marketing Can Lead To Poor Customer Experience

Marketing is becoming a data-driven discipline and with good reason. But many companies are lagging behind this trend, putting performance and ROI at risk. It used to be that marketing…

Dan Gingiss

5 min read

Customer Experience

Loyalty Programs Can Gain – Or Lose – A Customer’s Loyalty

Rewards programs can be lucrative for loyal customers, but when companies add lots of rules and restrictions to a loyalty program, it can actually have the opposite effect. Customers are…

Dan Gingiss

5 min read

Sales problem solving
Marketing & Sales

Why Problem Solving Is Key To Sales And Marketing

The guy who calls himself Keenan (just Keenan, like Bono or Oprah) doesn’t take himself too seriously. That became evident just looking at the title of his INBOUND marketing conference…

Dan Gingiss

5 min read

two sales
Social Media

Why Two High-Ticket Sales Resulted In Two Very Different Experiences

This is a tale of two sales. Both are for big-ticket items, and both occurred after much research and comparison shopping. In one, the buyer has become a lifelong brand…

Dan Gingiss

5 min read

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Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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