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Insights to Take Your Customer Experience toThe Next Level

We live and breathe CX and want to teach you and your team to do the same! Check out Dan’s blog to stay up-to-date on all the latest news, trends, and practices in CX!

Patient Experience

Patient Experience

GLP-1 Consumer Behavior Is Reshaping Retail and Most Dashboards Can’t See It

Nobody designed GLP-1 medications to restructure grocery baskets, freeze apparel conversion, shift fitness demand from ambition to anxiety, or reorganize household alcohol budgets on a physiological schedule. But GLP-1 consumer…

Harsha Khubwani

5 min read

telemedicine and patient experience
Customer Experience

Telemedicine and Patient Experience: A Modern Healthcare Shift

What began as an emergency pivot during the COVID-19 pandemic has evolved into a permanent, expanding part of healthcare. Telemedicine is no longer a temporary workaround, it is now a…

Dan Gingiss

5 min read

Patient Experience

When Patient Experience Goes Wrong (And How to Make it Right)

Five hours. That's how long my girlfriend and I recently sat in an emergency room, watching the clock tick by while battling both a nasty case of norovirus and a…

Dan Gingiss

6 min read

A senior citizen holds hands with a caregiver. Resident experience in assisted living facilities has become a competitive requirement.
Patient Experience

Resident Experience In Assisted Living Facilities

Resident experience in assisted living isn't like other experiences, because the assisted living industry isn't like other industries. In most industries, it would be a marketer’s dream to be able…

Dan Gingiss

5 min read

A medical professional works at a computer with two monitors.
Customer Experience

How to Improve Patient Experience in Healthcare

A new survey delivered a not-so-positive verdict on an issue that has become a major focus for the healthcare industry: how to improve patient experience. The results from The Beryl…

Dan Gingiss

3 min read

A young boy looks very confused!
Customer Experience

Why Healthcare Jargon Hurts Patient Experience

Are Americans illiterate when it comes to healthcare jargon? According to a consumer survey by Policy Genius, the answer is yes. But are the patients to blame, or is the…

Dan Gingiss

4 min read

Customer Experience

Digital Enhancements To Healthcare Improve Patient Experience

The healthcare industry in the United States has long been a dichotomy in its embrace of – and resistance to – technology, but some digital enhancements to healthcare are here…

Dan Gingiss

12 min read

Customer Experience

Why The Healthcare System Is Failing Seniors

America is getting older, and the healthcare system is buckling under the pressure. The double whammy of people generally living longer and the massive Baby Boomer generation creating the “largest-ever…

Dan Gingiss

10 min read

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Event planners love working with Dan because he’s easy to partner with and guaranteed to wow your audience. Audiences love him because his strategies are simple, actionable, and fun. Book Dan and give your attendees a keynote they’ll talk about long after the event.

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