Contact Dan

Business

Emoji Meanings: Does That Emoji Mean What You Think It Does?

Ask a bunch of people about emoji meanings and you might get a bunch of different answers – especially if […]

Interviews

The Entrepreneur Who Changed Social Media Management For Good

I recently interviewed Kate Bradley Chernis, CEO of social media platform Lately, on The Experience Maker live show. Here is […]

Customer Experience

Positive Customer Experience Examples Are More Shareable, Study Says

A recent study by business process outsourcing company Sitel Group uncovered a startling statistic about the relationship between customer experience and social media. It found that […]

Business

The Best Business Books (And Some Board Games)

In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite books, board […]

Customer Service

How to Create a Social Customer Care Philosophy

Creating a Social Customer Care Philosophy is the first step to “Winning at Social Customer Care,” as outlined in my […]

Customer Service

28 Experts Predict the Future of Social Customer Care

Social media is the first marketing channel where customers can actually talk back. This is a new concept for traditional […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.