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Customer Experience
A quick-thinking Comcast agent saved a customer’s life – and triggered a case study in how to get media coverage […]
General Business
Ask a bunch of people about emoji meanings and you might get a bunch of different answers – especially if […]
Interviews
I recently interviewed Kate Bradley Chernis, CEO of social media platform Lately, on The Experience Maker live show. Here is […]
Customer Experience
A recent study by business process outsourcing company Sitel Group uncovered a startling statistic about the relationship between customer experience and social media. It found that […]
Customer Experience
In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite books, board […]
Customer Service
Creating a Social Customer Care Philosophy is the first step to “Winning at Social Customer Care,” as outlined in my […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.