Too often, executive leadership is simply too close to the experience to see what’s wrong. Their companies may suffer from the inability to identify the most fixable problems, a lack of coordination between departments, or a lack of accountability through the entire CX experience.
Dan will lead your team in strategic discussions on:
In addition, Dan’s CX Audit identifies exactly what your company is doing well – and what it needs to improve. Think of it like a mystery shopper on steroids.
Dan will become a customer of your company, use your product or service, visit your website and mobile app, call customer service, visit your physical location if applicable… and share a thorough report of everything he discovers with his recommendations.Get a CX Audit