There’s One Thing That All Corporations Have In Common: Customers.
To gain – and keep – more customers, leading companies are turning to customer experience training for their employees. Corporate Keynote Speaker Dan Gingiss will teach your employees how to consistently create remarkable experiences, the kinds that customers can’t wait to share with others.
Corporations are frustrated with growth strategies that don’t work. Dan’s proven WISER method is a new approach to creating a more customer-centric culture that results in more customers who spend more, stay longer, and refer others.
Why Customer Experience Is Your Biggest Competitive Advantage
Let’s face it: Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience expert and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
Learn the types of experiences people share most often and why.
Apply an easy, 5-step framework for creating remarkable, shareable experiences.
Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
In today’s competitive world, the difference between winners and losers lies in not just how many customers you gain, but how many you keep.
It can seem impossible to grow when you are always trying to fill a “leaky bucket.” Instead of spending more and more money acquiring new customers, the best option for growth is to create remarkable experiences every day, for both your customers and employees.
Think of the relationship between employee experience and customer experience as an infinity symbol (∞). When employees are happy, they better serve customers, thereby making those customers happy.
When customers are happy, it makes employees’ jobs more fun and satisfying, thereby making them happy too. It’s a continuous process that can build on itself, which is why companies known for a great customer experience are also known as being great places to work.
Unfortunately, the inverse is also true. We can’t expect employees to provide a great experience for customers if they don’t know what makes a great experience. And there’s no question that difficult customers make employees’ jobs harder and more frustrating.
Thankfully, there are simple techniques to eliminate pain points and create memorable experiences for both customers and employees. And Dan doesn’t just talk about experience; he creates an experience for the audience while teaching them to do the same for their customers.
Audience members will leave inspired with lots of simple, practical, and inexpensive customer experience ideas that they can begin implementing the very next day.
“Dan’s presentation literally inspired our teams to create highly attainable, immediately actionable, delightful experiences for our guests. We received feedback from many attendees that Dan’s session was one of the highlights of our entire conference.”
“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about Customer Experience. He laid out a ton of principles in a relatable and funny way that got our sales reps thinking more deeply about the experiences that they give their customers.”
Event & Travel Manager | Benco Dental
“Not only was the content 100% on point for our Franchisees and for us as the Franchisor, Dan also invested the time to break bread with our Franchisees at two group meals, to listen and learn more about our business. I strongly recommend Dan.”
Chief Marketing and Sales Officer, Dippin’ Dots & Doc Popcorn
“Wholeheartedly one of the best, most applicable sessions. Fantastic!”
“This was an absolutely FANTASTIC presentation.I was dreading it coming to an end!So engaging, delightful, humorous, and practical.”
“Very refreshing take on taking small moments and executing them better than others.”
“It was worth every second. I was watching the clock not hoping it would be over, but hoping it wouldn’t end!”
“Very entertaining and extremely actionable.”
Book a Discovery Session With Dan
Talk to Dan to see if he’s a good fit for your event or company meeting. Schedule a free 30-Minute Keynote Inquiry Call.
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.