Competing on price is a loser’s game — just ask the local gas station with a competitor across the street. And competing on product is nearly impossible — just ask Uber, the classic innovator which was then copied by others. What’s left? Customer experience.
The good news is that customer experience is delivered by your company’s human beings, and because they are unique, your experience can be unique too.
They’re either too close to the experience so it all makes sense to them, or they’re too far away from it to even realize there is a problem.
And since so many businesses are employing a siloed organizational structure, parts of the customer journey can easily fall through the cracks. The truth is that customers don’t care about how your company is organized; to them, it’s a single experience with one brand.
The result is that companies often suffer from a lack of coordination between departments, a lack of accountability through the entire experience, and the inability to identify the most fixable customer pain points.
Whether Dan is consulting, coaching, delivering a keynote, training or designing workshops, he always combines thought leadership with actionable insights. With more than 20 years of corporate experience and a reputation for innovative thought leadership, Dan now advises executives and companies on their biggest CX challenges.
When you work with Dan, you get:
And as a result, your business will see:
Today’s savvy customers are demanding an extraordinary experience from every company, and that is exactly what Dan’s CX Consulting & Coaching can deliver for you and your business.