The Experience Maker Show
Watch Live Every Thursday at 4PM ET on LinkedIn & Periscope

Join Dan Gingiss each Thursday at 4 PM Eastern for The Experience Maker show on Linkedin Live and Periscope on Twitter.

Every week, Dan interviews an industry expert who has become The Experience Maker at their organization and helped others do the same. Just follow Dan on LinkedIn or Twitter and you’ll receive an alert in your feed that we’re live, or watch the replays right here or on Dan’s YouTube channel. Experience Makers Live Schedule

Focus On Customer Service

Originally the channel of last resort – when other service channels failed – social media has become the channel of first resort for many customers, requiring companies to be as prepared on social as they are in other areas of the call center. While Focus on Customer Service (FOCS) is no longer producing new episodes, the entire back catalog is still available on iTunes or your favorite podcast app. The show was the first podcast dedicated exclusively to social media customer service and the companies that are doing it best. 

Hosted by social care practitioners Dan Gingiss and Dan Moriarty, FOCS featured interviews with leaders from dozens of top brands that offered amazing customer service via social media. Companies were carefully selected and then best practices and key takeaways shared so you could (and still can!) emulate them in your own business.

As Seen In: 

“The 50 Best Customer Retention Podcasts” by NGDATA
“Top 50 Customer Experience Podcasts” by NGDATA